How does Can’t Face School operate?

We offer a Free Consultation for 15 mins which gives you a chance to describe your situation to us, and give us a chance to see how we can help you.

We have an Initial Consultation which must be completed prior to having an action plan session. This consultation goes for 1 hour, then afterwards a list of detailed suggestions and next steps to assist you will be shared. 

We have an offering of single 1 hour consultations for re-engaging into school planning. These can be booked at any time from the website under ‘Action Planning’ sessions.

We know that this work can take a bit of time, so we also offer individual packages of 10 / 15 / 20 hours which will usually stretch over the course of 3 months. This gives us time to follow up on our suggestions and next steps. This also allows us to build relationships and trust with schools, parents, other professionals and young people.

Does Can’t Face School work directly with young people?

Yes. If the situation will benefit the family and the young person then we can provide virtual sessions, face to face sessions, and meet the young person at school / home / or in a public place.

Pathway planning sessions to ‘Work It Out’ with young people are individual and just for young people.
The majority of our case work is supporting parents or carers and other professionals

Does Can’t Face School work with schools?

Yes we do, we love working with schools. We know how schools work and are skilled at developing relationships with schools to help navigate re-engagement plans for individuals. 

We run presentations to school staff about how to manage school avoidance and neurodiversity in the classroom. Inquire through a Free Consultation or use our contact us through our contact form

Do I need to have a diagnosis to work with Can’t Face School?

No. A diagnosis is not required to access service from Can’t Face School.


How do I make a booking?

You can use this link to make a booking or feel free to use our contact form to connect with us.

How do I reschedule an appointment?

You can reschedule an appointment by either cancelling the booking from your calendar. Or feel free to email to the Re-engagement specialist you have booked with directly to advise them and find another time

Do you have a long waitlist?

Our wait times change regularly. Ask this during your Free Consultation.


Where do I have to go for your consultations?

We commonly have Virtual meetings on Google Meet. If you would like a face to face session, then we can arrange this in greater Melbourne areas or Macedon Ranges area in Victoria, Australia

I don’t live in Victoria, can I still access your services?

Yes you absolutely can. Our model to support young people back into their learning is operational virtually. We do love face to face work and we always try to make this happen where possible, particularly with our package options.

Fees and payments

How much do your services cost?

Fees are based on an hourly rate. If you have an NDIS plan, then Action Planning sessions follow the NDIS schedule for allied health practitioners and are billed per session. 

Our package options change according to the hours. Please use our contact form to request more information about payment plans.

Can I use NDIS funding to pay for Can’t Face School support

Yes you can. We are not a registered NDIS provider however self-managed and plan-managed NDIS funding may be used to access our services. Please discuss this during a Free Consultation or contact us using our contact form.

Do you offer payment plans?

Yes. We don’t want this to be a barrier for families. Please ask us for more details about how we can make this happen.

Privacy and T&Cs

What is your privacy policy?

All conversations and personal information shared with this work is kept secure and safe for the duration of the agreement and any Action Planning sessions that take place.

Consent needs to be given by any participant for our staff to contact other professionals involved, including school staff. All our staff have current working with children checks

What are your terms and conditions?

When you sign up for one of our packages, you will be asked to review and sign a service agreement. Find out more about our terms and conditions.

Have more questions?

Connect with our team. We’re here to help!

Drop us a line
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